[Resolved]  Eureka Forbes — Dr Aquaguard classic plus

Address:Mumbai City, Maharashtra, 400050

I have received the water purifier but it's been 3 days no one has come to install it. When I call my marketing guy who took my order he gives false promises. His name is Gopi. I am sorry to say u should not spend on salary of these jokers and start selling online which will save company lot of money and easy for customers. Mistake done can't do anything with it was referred by my neighbour.
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Apr 20, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2017
Eureka Forbes Customer Care's response
Dear Roshan,

I understand your disappointment. Please share your registered contact no./customer ID and I'll have my team get in touch with you to install your product.

Regards,
Anita
Verified Support
Mar 08, 2017
Eureka Forbes Customer Care's response
Dear Roshan,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Verified Support
Mar 17, 2017
Eureka Forbes Customer Care's response
Dear Roshan,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita
Complaint comments 

Comments

Asking for 3000 after every 6 months, In warranty. Purchase date 16 Nov 2019

I did not understand the logic, Dr Aquaguard classic+ Product cost is 11000 and 1 year service cost is between[protected] every year. Can anyone survive with this, don't know.

Storyline

I bought this product on[protected] and now after 7 months, we family of 4 members used 6000 litres water as per their automatic system and now suddenly aquaguard classic stop working.

I call the service center and they told me to pay 2500+ service charges to change the filter and then it will start working automatically.

Main problem is they told me that after every 6-7 months if you use 6000 litres water it will stop working and then you have to change the filter which cost 2500 to 2800 maybe 3000.
Hi Prikshit Rana,

I have also the same machine Dr aquaguard classic+. They are claiming that it works for 6000 litres but it is just working for 5-6 months max. We have just four members in our house and we use only 10 ltr in a day and it should work for at least 2 yrs according to company claim of 6000 ltr.

Every 6 months we have to change the filter for a cost of Rs 2500.

I think a company should immediately stop selling this model and refund our full amount.

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