[Resolved] Eureka Forbes — dr aquaguard classic uvt

madpur

from Bengaluru, Karnataka

Address:	Bangalore Urban, Karnataka, 560094
Website:	eurekaforbes.com

I purchased in feb 2016. 2017 got free service? For rs 5060.
Every time after service water leaks even after repeated visits by techs and my 28 lakhs kitchen has been flooded twice. Worst was on 18.2.18 and has ruined my kitchen units. The kitchen units cost me rs 28 lakhs, now the water has flooded under the units ruining them. I can not post pics

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Mar 3, 2018

Complaint marked as Resolved

As I described before, my kitchen has been flooded and has damaged my kitchen units and granite flooring. The guys who attended saw the damage. As usual 'they cut off a piece of the tubing and re attached it'. They asked me to ALWAYS turn off the mains as well as the knob and left. If I turn them on again I am not sure, if I would not be flooded.again. They did not reassure me of the fact that it will not happen again! Probably the pictures I attached were self explanatory. What makes them think they have resolved the problem, I very much like to know please!

Eureka Forbes customer support has been notified about the posted complaint.

Feb 20, 2018

Updated by madpur the technicians told me when they visited 'I should switch it off on the mains as well as the appliance when not in use?'

Verified Support

Feb 20, 2018

Eureka Forbes Customer Care's response Dear Customer,

I'll surely look into this. Kindly share your registered contact number and customer ID. I'll have my team get in touch with you at the earliest to fix the issue in your product.

Regards,
Priya

Feb 21, 2018

Updated by madpur The appliances has flooded my kitchen twice and only explanation by the guys' who visit is switch off mains and water tap!!! The appliances was worth about rs 9500 my kitchen units are worth more than rs 28 lakhs. I can not thank them enough for ruining my kitchen and granite flooring as water has seeped through under the units. Now i am so paranoid to go out of the house in case my kitchen gets flooded
Thanks to the personnel who visited my house x 4 times and eureka forbes for ruining my kitchen and hats off for your services!!?

Feb 21, 2018

Updated by madpur My contact No in India
[protected]
WhatsApp. [protected]

Feb 21, 2018

Updated by madpur Can n't wait to meet the team !!!

Feb 21, 2018

Updated by madpur more pictures of the disaster!

Feb 24, 2018

Updated by madpur I would very much like to know why they think they have RESOLVED the problem. 2 guys came after my desperate call and as usual 'cut off a piece of tubing and reattached it. They also instructed me to ALWAYS turn off the mains and the knob and left. They did not reassure me that it will not happen again and I am still in a limbo as to what to do next time it floods my kitchen and ruins again. Thanks Eureka Forbes if this is what you call RESOLVED the re occuring problem of your fantastic appliances

Feb 24, 2018

Updated by madpur I want to when and how it was resolved ????

Feb 25, 2018

Updated by madpur why is it marked as resolved, who is responsible?

Verified Support

Feb 26, 2018

Eureka Forbes Customer Care's response Dear Customer,

As requested earlier, kindly share your registered details here. It will help my team connect with you for further assistance.

Regards,
Priya

Mar 03, 2018

Updated by madpur please forward my Mob no to Ms Priya
[protected]
I still have to switch off the appliances both at the mains and the knob on the appliance and I am still not sure when my kitchen is going to be flooded again as the leaking problem has not been completely solved

Mar 03, 2018

Updated by madpur problem still persists!!!

Mar 03, 2018

Updated by madpur I still have the problem, how dare Eureka Forbes post it as RESOLVED? It looks like they are in another planet?

Verified Support

Mar 04, 2018

Eureka Forbes Customer Care's response Dear Customer,

I am unable to view your details. Request you to try sending the same via message so that I can have my team connect with you.

Regards,
Priya

Mar 04, 2018

Updated by madpur My. E mail if
[protected]@hotmail.com
Mob: [protected]