[Resolved]  Eureka Forbes — dr aquaguard enrich (copper)

Address:

500048

I have purchased dr. Aquaguard enrich in recent months and is under warranty. From november month onwards the machine is not working properly and is not dispensing drinking water. I have raised complaint with customercare of eurekaforbes next day technician came and done service. On that night only the same issue started again. I have called customer care and complained that same issue repeated. Next time when technician came he said that we are getting dusty water in drinking water tap due to which this problem arised and adviced us to fix external candles which costs additional rs.700/- to 1000/- or to clean the overhead drinking water tank. The technician had done service and same issue repeated. As per his advice we had cleaned and overhead drinking water tank and we again called technician for 3rd time. Now we are getting clean water in tap and the technician had done the service and went. But the same issue repeated the very next day evening iam not getting drinking water from machine. This time i have escalated the complaint to both the heads in there website, but regret to say that there is no response from them either message or a call. Till now i have given 6 times complaint but the problem is not resolved yet. Today also i have given complaint 7th time. Last time also while complaining we said to send senior technician and to check thoroughly and to replace the machine if problem is not resolved. I am very much vexed with the eureka forbes services. Request to see that the issue is resolved immediately or to refund back the amount.