| Address: | 690532 |
| Website: | www.eurekaforbes.com |
Customer id [protected]
Amc contract receipt no[protected] dated 08/12/2016
Ref: (1) service/repair request no [protected] dated 16/04/2017
(2) service/repair request no [protected] dated 22/04/2017
In the month of march 2017, the water purifier started leaking and after several calls and messages, the service team from your haripad office, in alappuzha dist, kerala the nearest office from my place, visited and resolved the complaint. But within a couple of days the purifier's panel lights went off and stopped working.
Immediately on 29th march, i contacted the haripad office. Next day a service technician inspected the purifier and told me that the ac/dc adapter was not working and needed to be replaced and asked me to contact your kollam office, which is supposed to supply the spare parts, to supply a new ac/dc adapter. Though it seemed strange i, being the needy, contacted your kollam br and requested to supply a ac/dc adapter to the haripad br.
For the next 10 days i called the kollam office every day to remind them for this. Atlast after 10 days the ac/dc adapter was replaced. But still the purifier did not start working. Then the technician told that pcb also needed to be replaced and asked me to arrange this also from your kollam office. For the last couple of week i have been contacting the kollam branch every day and for the last 2 or 3 days the kollam office stopped attending my phone.
As i am staying in a coastal area, pure drinking water requirement is a necessity, i contacted the your customer care twice one by online and another by telephone. The customer care executive at phone service assured me on 22/04/2017 that a chief service technician would attend my problem with in 2 days. But so far no action has been taken.
It is almost one month since my purifier stopped working. I have made more than 60 calls to various persons and offices in this connection. I hope you have understood the agony and mental strain i have undergoing due to this.
I would request you to resolve the issue at he earliest.
R k satheesan,
Haripad, kerala
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Eurohelpline. Your request no is [protected]..."
On 08/05/2017 i received a message seeking my feedback about my recent service experience with the Aquaguard service personnel and i gave a rating in accordance with my experience. With in an hour i received a call from [protected] seeking the reason for my rating. I explained to him every thing happened since 29th March and the present condition of the leaking started
after the repairing done on 03/05/2017.He also assured that everything would be resolved immediately and he too gave service request no[protected].
Only assurances and service request nos and NO ACTION!