[Resolved] Eureka Forbes — dr. aquaguard magna hd+ro+uv

akhil916

from Chennai, Tamil Nadu

Address:	600041
Website:	www.eurekaforbes.com

I had purchased dr. Aquaguard magna hd+ro+uv on 2015.
While servicing the product the next year (2016) the technician replaced the filter with a duplicate one. This was found out while servicing was done on 2017. Same year another technician replaced the filter with an incompatible one which i came to know few days back. I am in chennai now and the filters were replaced while i was in bangalore.
The service manager (Mr vignesh - chennai) has no interest in solving my issue since the filters were replaced in bangalore.
I have asked them to replace the filters at no cost because of the mistake they did and the health risks associated with drinking unfiltered water from the so-called purifier.
Sr# [protected] opened on 23rd of oct 2018 was closed without providing any resolution.
Sr# [protected] is currently opened.

~ akhil

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Dec 12, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Eureka Forbes Customer Care's response Dear Akhil,

I have informed my team in Chennai about your request. They will surely get in touch with you at the earliest to service your product. Request your cooperation.

Regards,
Priya

Verified Support

Nov 09, 2018

Eureka Forbes Customer Care's response Dear Akhil,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya