[Resolved]  Eureka Forbes — dr. aquaguard magna nxt purifier filter issue

Address:Hyderabad, Telangana, 500085

I bought dr. Aquaguard magna nxt model in september 2017.
Now from 15-june-2018 onwards we are facing problem with product (Red light blinking).
After that i have raised service request and technician told it was problem with board and after one week another technician came and told its a filter problem and needs to be replaced...
We are of 3 members family and uses this water only for drinking and not for any other purpose like cooking etc.. How the filters gets damaged with in 9 months??? This looks to be they are not at all maintaining quality and giving us some defect and less quality filters..
For last 15 days we are requesting technician to resolve it but no proper response from them..
From this forum we are requesting it to be addressed and should replace the product...

Service request number: [protected]

Thanks,
Naveen
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Jul 10, 2018
Complaint marked as Resolved 
Sent the technician and replaced the filters with out any cost
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
Eureka Forbes Customer Care's response
Dear Naveen,

Your details have been sent to my team in Hyderabad. They will get in touch with you as soon as possible to fix the issue in your product. Appreciate your patience.

Regards,
Priya
Jul 10, 2018
Updated by Mirchi Nav
Thanks for the reply...
Issue been addressed
Verified Support
Jul 10, 2018
Eureka Forbes Customer Care's response
Dear Naveen,

I'm glad to hear that your issue has been resolved. Feel free to get back in case you require any further assistance.

Regards,
Priya
Complaint comments 

Comments

Pls send person for servicing of aquaguard classic + ctc [protected] /[protected]
Volga c 201, casario palava opp experio mall
dombivli (east)
Eureka Forbes Customer Care's response, Jul 6, 2018
Verified Support
Dear Shirin,

I've raised your service request with my team in Dombivli. They will definitely get in touch with you to attend the same.

Regards,
Shiraz

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