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[Resolved]  Eureka Forbes — Dr aquaguard (magna) water purifier

Address:Srinagar, Jammu and Kashmir, 190008
Website:Eureka Forbes.Com

On nov 9, 2015 i ordered the above water purifier to be installed at my home 303-jawahar nagar, srinagar, j & k. The same was done and paid for. The product carries one year warranty. However, on nov 5, 2016 when the product was still under warranty, it developed problems. I reported the matter and the purifier was taken to the workshop and brought back. It worked but not to my satisfaction. Now, it has again developed problems. The company which is so much publicizing the product as india's no. 1 filter should replace it.
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Jan 22, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2016
Eureka Forbes Customer Care's response Dear Ashra,

This shouldn't have happened. Please share with me your registered mobile no./ customer ID/ complaint no. and I will surely have my team to look into it at the earliest.

Regards,
Piyush
Verified Support
Dec 20, 2016
Eureka Forbes Customer Care's response Dear Ashra,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Piyush
Complaint comments 
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Comments

Complaint against employee lal rajput
Batch no. 60369
He did not install the aquagaurd
Reply
Eureka Forbes Customer Care's response, Dec 20, 2016
Verified Support
Dear Sumeeta,

I am concerned to note this. Kindly share with me your registered mobile no./complaint no./customer ID and I will have my team look into your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 22, 2016
Verified Support
Dear Sumeeta,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 23, 2016
Verified Support
Dear Sumeeta,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Priya

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