[Resolved]  Eureka Forbes — dr. aquaguard nxt hd uv water purifier

Address:Nashik, Maharashtra, 422103
Website:eurekaforbes.com

I have purchased dr. Aquaguard nxt hd uv water purifier in march 18 online from eureka forbes website. The machine is complete headache for me. Since from purchase machine is having a continuous problem & always stop working. And above all the maintenance department (Technician) is the major problem not helping propmptly & unable to solve the issues. I would like to suggest the customer not to purchase any product from eureka forbes. Since from purchase repaired the machine 2 times & now from 1 month it is completely off. No reply from servicing department after continuous request (15 times)
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Jan 14, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2018
Eureka Forbes Customer Care's response
Dear Sudhir,

I'll surely help you with this. Please share your registered contact number/customer ID here. I'll have my service team get in touch with you at the earliest.

Regards,
Priya
Verified Support
Dec 06, 2018
Eureka Forbes Customer Care's response
Dear Sudhir,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Verified Support
Dec 13, 2018
Eureka Forbes Customer Care's response
Dear Sudhir,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Comments

I got your product from Amazon.com and it worked for only 15 minutes. Its not getting switched on.

Eureka Forbes Customer Care's response, Dec 10, 2018
Verified Support
Dear Taqui,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest further help.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 13, 2018
Verified Support
Dear Taqui,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 17, 2018
Verified Support
Dear Taqui,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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