[Resolved] Eureka Forbes — dr.aquaguard magna nxt ro+uv new amc

Rajkumar Uma

from Ernakulam, Kerala

Address:

Madurai, Tamil Nadu, 625010

I have bought dr. Aqua guard magna hd ro+uv nxt water purifier vide invoice dated 30.07.2018. At the time of buying the above, my old aqua guard classic booster model was exchanged. I have already entered into amc for my old aqua guard for 3 years which is valid till 19.06.2020.

At the time of buying the new model dr. Aqua guard the sales person from eureka forbes informed me that the old amc will be converted to cover the new product for the remaining period i. E upto 19.06.2020 by paying the differential amc cost. Based on my repeated request for about 2 months, during the last week of september the sales person had collected original certificate of my previous amc along with photo copy of new magna hd ro+uv nxt invoice.

Ever after following up the matter with eureka forbes madurai sales team and service team i have not received any positive reply from their side. Kindly solve the problem.

Regards
S rajkumar
Mobile: [protected]

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Feb 1, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

Eureka Forbes Customer Care's response Dear Rajkumar,

I've escalated your concern along with your details to my team in Madurai. Be assured they'll definitely get in touch with you as soon as possible to assist you further. Request your patience in the meantime.

Regards,
Anita

Verified Support

Jan 01, 2019

Eureka Forbes Customer Care's response Dear Rajkumar,

I've received an update that your concern has been resolved. Do let me know if you need any other help.

Regards,
Anita