[Resolved] Eureka Forbes — Duplicate used ro membrane cartridge installed by technician

subjah

Address:

EUREKA FORBES LTD B1 / B2 701 MARATHON INNOVA ,MARATHON NEXT GEN , OFF GANPATRAO KADAM MARG LOWER PAREL ,MUMBAI 400013 . email [email protected] TEL 22-62601888 / 22-48821700

My service request no [protected] . Amc contract done on date 28 dec 2019 . No service done due to lockdown, service technician came on 27 sept 2020 to replace all cartridge, he cheated me by installing a used 2 years old RO membrane cartridge. He had opened the sealed cartridge bag at his shop, removed the new RO membrane cartridge and replaced with a used RO membrane cartridge . Several times i called eureka forbes aqua guard but no response they are shielding the culprit technician, aqua guard call center person one day telling me customers should check weather the bag is sealed or not, yes he is correct dont trust the technician from aqua guard, he will cheat you, in current pandemic situation he expected that me a senior citizen to check the bag weather its intact . Aqua guard should answer me weather they will not replace the old installed ro cartridge given by their technician thus cheating me .

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Nov 5, 2020

Complaint marked as Resolved

Thank you Consumer Complaints, Eureka Forbes Service center Technician, attended the complaint and changed all the Cartridges with brand new cartridges on date 01 Nov 2020 . My advice to customers dont trust the technicians they will fool you, if they are changing the cartridges /filters check that the new spares bag is sealed, do not accept it if the technician has opened the bag, if you feel you have been cheated do not sign on the worksheet..

Eureka Forbes customer support has been notified about the posted complaint.

Nov 05, 2020

Updated by subjah Thank you consumer complaints, Eureka Forbes service center has finally accepted their fault and have replaced, all cartridges . i will suggest all customers when any service centre technician comes to your place for replacement of cartridges / filters please check the spares whether the bag is sealed, then only accept it, I suffered a lot due to cheating done by Aquaguard Service centre technician, you can see the visuals i have attached.