[Resolved] Eureka Forbes — End of life product sold to me - aquasure

BrainFit

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400086
Website:	www.eurekaforbes.com

12 1 2017, purchased Aquasure W-purifier Prime UV + UF

23 1 2017, late Installation done by technician

17 2 2017, Complaint request no. [protected] for water not getting purified nor entering the purifier inspite of enough pressure maintained.

Unable to use the product for purification due to faulty product since day 1.

13 4 2017, Complaint request no. is [protected]

14 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA ([protected])
*Complaint not attended for 3-4 days and then transferred to other technician

17 4 2017, [protected] has been allocated to technician Mr. VISHAL KANOJIYA

[protected] has been allocated to technician Mr. ASLAM LALE PATEL ([protected])

20 4 17, [protected] has been allocated to technician Mr. ASLAM LALE PATEL

He changed the PCB after 2 days and then product shows END OF LIFE indicator.

[protected]
Since day 1 we are unable to use the functional purifier at all, also the device shows END OF LIFE indication as on dated 20th April 2017 (even after repairs done thrice within 2 months of purchase)

Firstly, this indicate that purifier sold to us is already defective internally, We don't wish to repeatedly wait for your delayed services and pathetic repair.
No more interested in using your product.

Appreciate if you can take back your product and refund our money paid to you immediately.
Never expected such troubles within 3months o[censored]sage of product with Eureka Forbes (a company with such a high reputation)

We do not have purified drinking water because of your faulty product line since 3 months. Kindly consider this as urgent and resolve without troubling us further.

Regards,
S Bhanushali
Mumbai

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Jun 3, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

Eureka Forbes Customer Care's response Dear Sagar,

I am concerned to hear this and have forwarded your details to my team at Ghatkopar. They'll surely connect with you for further assistance.

Regards,
Anita

Apr 27, 2017

Updated by BrainFit Dear Anita,

Your service person ASLAM PATEL visited us and attended the call WITHOUT CONFIRMATION OF TIME/PRIOR INTIMATION, however, we have no more confidence in your product nor your service.
Product still doesn't work, LED indicators suggest "no water input" and "system error" GREEN + RED blinkers alternatively. Inspite of repetitive unsuccessful service visits within 2-3 months of purchase really proves the devise itself is faulty.

No purified drinking water for our family.

We request you to process a refund and take your faulty product back. We don't intend to listen any assistance further & appreciate if you resolve it ASAP.

Thank you for the experience.

PS: Attaching a video clip with system status FYR.

May 02, 2017

Updated by BrainFit No response nor ant revert from Eureka Forbes!!!
This is how you "Track your service Calls" ??? Even after escalations and raising concerns?
It's 2nd May, and still product is not working after reply dated 27th April too.

With the faulty product line selling, it seems your silence is your acceptance that it's normal routine for you and fradulent service mechanism.

Really shameful.

Would your take this seriously and resolve as suggested in above message??

Regards,
S Bhanushali