[Resolved]  Eureka Forbes — escalation complaint #[protected] followed by #[protected]

Address:

560037

Hi vinath / deepa,

Please go through my case history. I had purchased a new water purifier on the 7th of november. The installation person came 7 days after the delivery of product. Bhrath was extremely uncouth and misbehaved with my husband, on the verge of being insulting.
Post which he did not install the wayer purifier and left. No one came to install our purifier after that. I started following up from 20th onwards with no imapct. On 22nd i finally rasied a request to cancel my purchase and refund my money. I was promised a resolution with 24 hours

I am now tired of following up with your escalations teams with no result. I have called every single day to get status since your teams have not been calling me.

I just want you folks to take back the nrich water purifier delivered at my house and still sitting uninstalled after 12 days. I have escalated and done escalation on escalation, but your sales person openly told me on call with escalation team that the product cannot be returned nor refunded.. The only option i have is to get it installed..

What a shame. I have been an old customer of 10 years and hence wanted to get a new aquaguard only.. But not anymore

I am glad that i did not purchase the vaccum cleaner which was also something i was planning to buy.

Please help resolve at the earliest

Ruchi dubey