[Resolved]  Eureka Forbes — Eureka Forbes Aquaguard Magna HD Green RO stop working (and is in under warranty)

Address:	560011
Website:	consumercomplaints.in

Purchase on 29 Sep 2015 from chamarajpet, Bangalore

The Unit not purifying since last one month, (not working)as whenever water filling its look like same as without purifier water.at home every one got sick ( throat infection due to this ) we logged a complaint on same day and engineer visited and told that 2 parts are not working. Filter and other small part. When he checked TDS, Its showing 200 to 210, which is actually required below 50.

When the technician said we need to pay for replacement of the parts.
sales Person Mr. Bhanu Prakash[protected] said on the day we have purchased till one year we won’t get any issues on any parts, if anything goes wrong they will replace with free of cost.hence I have called him, he said give me 15 mints time will inform through my manager to(Mr. Manjunath) to replace the part.

After one hour they said we need to pay for this amount.and still we have two more free service, but this guys discussing over phone do whatever you want, we can’t change. And another 4 days warranty will be closing so he can’t to anything etc..

Till now nothing has been changed in this purifier, if they could have done, then we can pay this time.

we have referred even other our neighbors in (next building) and our relatives for this, few of them have purchased same brand recently. I need to give bad feedback to all for this if not been resolved.

Kindly respond on this.