[Resolved]  Eureka Forbes — eureka forbes aquaguard ro enhance

This is in continuation with my last complaint raised against eureka forbes ro enhance. I had my problem resolved in 18-july-2018. Complain was raised below website
aquaguard-enhance-ro-c2016522
Now again a new trouble arising, equipment does not power on.
The equipment was bought from vasanth co north usman road on 06-june-2018. This is my third equipment of aqua products. I had not been troubled by any of the other two equipment as much as this ro enhance.
This is giving a poor customer experience about ro product.in my previous complaint, i had raised a concern for product and asked for replacement, but it was managed with some minor tweak. But this is not going to work in long run. I have receiving trouble again and again on this new product. Please replace the product as this piece appears to have major manufacturing defect, with minor tweak it may work but every month or 2, i do not want to be troubled again and again.
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Oct 6, 2018
Complaint marked as Resolved 
On 4th Oct 2018, it was addressed by your service engineer, he replaced the solenoid valve in the product which appears to be working fine without knocking noise now. But still sometimes I am facing loose contact. Power led in the unit still flicker sometimes but that is rare. Still there is minor problem like water leak(few drops) in external filter. I will raise a service request after 1 or 2 month after inspecting it properly. Overall the problem is resolved by 75%. However I feel that this particular unit of mine has severe manufacturing defects as this is 3rd time attended by technician in span of 3 months. However I must admit that your service and dedication to your customer is excellent especially the followup on resolution of the issue, I received call from both mumbai and chennai office inquiring about resolution.and response time was minimal.
Eureka Forbes customer support has been notified about the posted complaint.
Oct 02, 2018
Updated by sourav2348
I have raised the service request with [protected]
Oct 02, 2018
Updated by sourav2348
Now I again checked the equipment and opened the power cord from the adapter and reconnect it back. It was because of loss contact between the power adapter and the equipment. I am resolving the complain for now, will get back again if problem reappears.
Oct 02, 2018
Updated by sourav2348
No Issue still exist, my equipment does not work again. Again making knocking noise.
Oct 02, 2018
Updated by sourav2348
I will keep the complain open, let your technician come and see what is the issue.
Verified Support
Oct 05, 2018
Eureka Forbes Customer Care's response
Dear Sourav,

I've shared your concern along with your details with my team in Chennai. Be assured, they’ll connect with you as soon as possible for further assistance.

Regards,
Anita
Verified Support
Oct 06, 2018
Eureka Forbes Customer Care's response
Dear Sourav,

I'm glad to hear that your concern has been addressed. Feel free to get back in case you require any further assistance.

Regards,
Anita
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