[Resolved]  Eureka Forbes — eureka forbes aquaguard classic e boiling - unsatisfied servicing in 1 year by changing of only 1 filter instead of 2 (both inner &

Address:	Maldah, West Bengal, 732204
Website:	www.eurekaforbes.com

Eureka forbes — eureka forbes aquasure classic e boiling+ - unsatisfied servicing in 1 year by changing of only 1 filter instead of 2 (Both inner & outer filter)
Date of the incident : 18th june 2017
Mob: [protected]
Email id-dev. [protected]@gmail.com
Address –dev kumar mandal, vill-betaha, po-ekborna, district-malda, west bengal-732204.

This is complaint during the service that was done for our eureka forbes aquaguard classic e boiling+ water purifier (White).

The executive named ashish (Mob-[protected]) who came has changed our aquaguard classic e boiling+’s only 1 filter which is in outside pipe only, but not changed the inside filter of aquaguard classic e boiling +’s which results in smelling of water as it was changed 1 year back, at the time of servicing he has told me that within 7to 10days he will again come and replace the other inner filter of my aquaguard classic e boiling +, but till date my filter are not replaced. I have called the person as well as amc frenchisee mr kartik (Mob-[protected]) of my area from whom i have take annual maintanence contract for 3years, this is my 2nd year and i have got this kind of servicing.
One things i like to ask if a servicing person going to change filters to customers house he does not have any planning what kind or type of water filter or model no of water filter customer have and how many things i have to change or clean, why they are doing only 50% of job.
Kindly do the needful……

Regards
Dev kumar mandal
19th july 2017