[Resolved]  Eureka Forbes — eureka forbes aquasure xpert - unsatisfied servicing

Address:Hyderabad, Andhra Pradesh, 500049

Date of the incident : 15th july 2017
Mob: [protected]
Address block - rq, flat : 1408, my home jewel apartments, madinaguda, hyd - 500049

This is complaint during the service that was done for our eureka forbes aquasure xpert 8 l ro + uv +uf water purifier (White).

The executive who came did not do any proper cleaning, even after i asked him to. You can see the photos i took of the top area where water fills after he left.
He told me it was yellow & if tablet is put it would be fine.
Eventually i had to completely remove the water & clean for myself.
When i asked him for tablets he gave me just 2 (The last service executive who came did not give me anything saying he didnt have it).
Even back of aquasure was left messy. He was in such a hurry to leave.

Thanks,
Ashwin
+2 photos
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Aug 29, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2017
Eureka Forbes Customer Care's response
Dear Ashwin,

I have escalated your concern to my team at Hyderabad. They'll connect with you at the earliest to address the same.

Regards,
Priya
Verified Support
Jul 22, 2017
Eureka Forbes Customer Care's response
Dear Ashwin,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya
Complaint comments 

Comments

After filing this complaint, I am really impressed by the way Eureka Phobes team has responded back.
Mahesh and Jagdeesh came to my home today and they rechecked the unit and cleaned it thoroughly.
This is wonderful follow-up for the mistake the previous engineers work. Well appreciated.

Thanks,
Ashwin
Eureka Forbes Customer Care's response, Jul 21, 2017
Verified Support
Dear Ashwin,

I am glad to hear that your issue has been resolved. Do get back to me in case you need any further assistance.

Regards,
Priya

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