I paid Rs. 6100 for comprehensive AMC contract on 05th Aug 2022, In next two days their service executive came and told me that i should've have bought AMC though him instead of doing it online directly. After checking the purifier, he told me to replace internal pump, and that Pump will be chargeable extra. When i asked him the reason, he again said 'you bought amc online'..
I don't want to pay extra even after purchasing comprehensive AMC. So please refund my amc money. The terms and conditions of AMC says The Contract covers replacement of worn-out / exhausted parts, including Ultra Violet Lamp with new / rectified spares for all products / attachments. still There is absolutely no satisfactory response over email/call from eureka forbes. Guys denying refund. Please help me get the refund. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water filter to work properly without pump and i don't want to pay extra for pump. Either refund my AMC amount or change the said pump FOC within AMC
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