Eureka Forbes — Eureka Forbes is not resolving my complaint even after repeated calls.

Address:Bangalore, Karnataka

Hi, I have a complaint against Eureka Forbes. I have purchased a water purifier from Eureka Forbes in month of September 2014. In March 2015 the water purifies stopped working due to some unknown reason. The product is under warranty. I registered a complaint with Eureka Forbes customer care on 30th of March 2015. Complaint no. is 80930647. Its been over a month registering my complaint. Event after repeated calls to the customer care, my complaint is not getting addressed. Since April 23, I am calling daily to Eureka Forbes customer care and getting same answer daily that the complaint will be resolved today. But till today it is not resolved. I am very much fed up the service provide by this company. Kindly help in resolving my complaint ASAP.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear Ashutosh Janoria,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Eureka Forbes Team,

I have been waiting for your call and for your representative from last three days. I also called at your call center yesterday (07/05/15) where again I got the assurance that the issue will be resolved by end of day, which again appears to be false.
I am fed up listening the same words daily from the call center people "Sorry for the inconvenience caused, I will check with the back-end team and your complaint will be resolved definitely by today". And that today never comes for you people.

I am really very upset with your pathetic service. You guys have again failed and disappointed in serving me with your pathetic service in the another chance given to you.

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