[Resolved]  Eureka Forbes — eureka forbes sale issue

Address:

600070

Below mail sent to Eureka Forbes customer care on 05-Apr-18. Still didn't get proper details and updates.

Dear All,

I had very bad experience about Eureka Forbes services.

I have reviewed lot of Water purifier, finally i have decided to purchase Eureka Forbes Aqua guard product. Then inquired your official site, after that your sales person (Janakaran) called me and explained purifier details also he told some offer is going on (your will get 4 water bottle and life time free service) product original rate is 19990/- due to offer product rate is 19490/-. Then finally purchased Aqua Guard Magna HD RO+UV On[protected]. and[protected] morning that sales person came to my home around 8:00am and collected 19490/- money from me and he given order/purchased copy and I asked installation details he said our service person will reach you shortly (at max. 2 hours), also I asked offer for 4 water bottle and life time free service confirmation letter and original bills & warranty card, he said you will get from post within 4 working days.

After that i have waited up to 10:30Am, no one came, then i started to call sale person Janakaran, he didn't pick my calls (Refer attached call status) so many times i tried to reach he didn't pick my calls and my mother also tried so may times...and finally service person came at around 5:00pm and installed the product. And 8:00PM we have a issue on product (Some water leakage) then i tried sale person, but he didn't pick then i called service person and he came around 11:30am on[protected] and serviced, after that problem resolved. i will make a compliant for your sale person Janakaran. That's why i said i had very bad experience about Eureka Forbes.due to this experience now i am thinking to refer Eureka Forbes to my friends, relatives etc...

Finally he told 4 water bottle and life time free service confirmation letter and original bills & warranty card will get within 4 working days. But still i didn't get those items, So far 14days gone...again i don't want to call the sale person to get it this documents... So today i tried Pallavaram branch office number, but those numbers also not worked getting engage tone...now i am escalating this to Service & customer care officers. I strongly believe will get some good responses from your side.

mainly i didn't get Original Bills and rest of things... i want to know when i will get those document.