[Resolved]  Eureka Forbes — Eureka forbes water purifier - dr. aquaguard magna hd ro + uv

Address:New Delhi, Delhi, 110059
Website:[email protected]

Hi,

Please consider that i have purchased one dr. Aquaguard magna hd ro + uv in may 2016 (Invoice attached below). However i am facing continuous problems in the product.in the last 6 months technician has visited 5 times for the servicing of product in respect of complaint raised by me.in the last visit of technician during the month of november 2016, he clearly instructed us that if you still face the problem in the product then you should get the product replaced as soon as possible.

As correctly said by the technician, again we are facing problem in the product from the last one week and not able to get a single drop of water from the filter and thus i raised the complaint on monday dated 05.12.2016 having complaint number 97782720 and it was clearly told to me that the product shall be replaced maximum by today i. E. 07.12.2016.

However when i again called the customer care executive today, then he told that your complaint is in process and technician will visit again and gave me another complaint number i. E. 97806139. However i clearly requested the customer care executive that i do not require the technician visit again, however need immediate replacement of product.

Please consider that i purchased the product considering good image of the eureka forbes, but presently facing lot of harassment due to product incapabilities and miscommunication by the customer care team. Requesting you to please help me at your earliest and get the product replaced by today itself.

Inspite of repeated request, there is nor response till yet.

Thanks

Ravi gupta
[protected]
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Jun 23, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
Eureka Forbes Customer Care's response
Dear Ravi,

I have escalated your concern to my team at Delhi. They will connect with you soon to address the same.

Regards,
Anita
Complaint comments 

Comments

Dear sir deepak m kukreja i have lots off time given to complaint about the water is not clean but your person satish patil([protected]) not treat properly and he is not given response
Eureka Forbes Customer Care's response, May 23, 2017
Verified Support
Dear Kamlesh,

Please share your contact details/customer ID and I will have my team contact you to resolve your issue.

Regards,
Anita
Eureka Forbes Customer Care's response, May 26, 2017
Verified Support
Dear Kamlesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, May 28, 2017
Verified Support
Dear Kamlesh,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita
Please check and update about the EMI being not deducted from my account for the month of May 2017 against the purchase of GENEUS+.
Cheque no - **967
Customer name - P***hant Sharma
Eureka office - Chakkar, Shimla-171005, Himachal Pradesh
Registered Mobile Number - 9*****679
Eureka Forbes Customer Care's response, May 23, 2017
Verified Support
Dear Goluji,

Please share your complete contact number/customer ID as it will help me to assist you further.

Regards,
Anita
Eureka Forbes Customer Care's response, May 26, 2017
Verified Support
Dear Goluji,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, May 28, 2017
Verified Support
Dear Goluji,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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