[Resolved]  Eureka Forbes — Euro Vigil - Home automation

Address:

Bangalore, Karnataka

I have a Euro Vigil Home Automation device that was sold to me from Eureka Forbes for a total cost of Rs. 75000/-. I have recently raised a complaint on Eureka Forbes more than a week back to come and reinstall the device because of the renovation work at home. While I was promised to be attended by 48 hours, I had to call up the customer care twice before I had anyone visiting my place. After having visited, they took the device with them stating that there was something wrong with the device promising to get it rectified by a day. Its been 5 days since, and even after repeated calls(Atleast 20times already) to the person as well as the customer care number, I have not been returned back the device. The cost of the two devices taken by then is worth atleast Rs. 15000/-. I am planning to take this matter up in consumer court and am not sitting quite on this regards. I would also appeal through this forum and also on other social media platforms not to buy any products from Euro Vigil as the service is pathetic and they seem to be running a huge scam out here.