[Resolved] Eureka Forbes — Excess charge over online payment

sunnyshetty77

from Hyderabad, Telangana

Address:	500083
Website:	www.eurekaforbes.com.

I have made a online purchase of 'Euroclean WD Vacuum Cleaner' from 'Eureka Forbes' website for which they've charged me 14490 hundred rupees, but the amount in the bill was 13990, they have charged me 500 rupees in excess.So, I asked them for refund of that my rightful money, they are irresponsible and showing no concern towards my request.My Customer id is:[protected], Invoice number is :[protected], Purchase date is[protected].I have contacted them tens of times and have written dozens of mails to various officials at 'Eureka Forbes'.So, I request you to get me my rightful refund.

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May 10, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2017

Eureka Forbes Customer Care's response Dear Sunny,

I've noted down your concern and forwarded the same to my team at Telangana. They shall soon connect with you with regard to your issue.

Regards,
Priya

Verified Support

Feb 15, 2017

Eureka Forbes Customer Care's response Dear Sunny,

I understand that your concern regarding the refund has been addressed. Do let me know for any further assistance. Have a great day ahead!

Regards,
Priya

Feb 16, 2017

Updated by sunnyshetty77 Hi Priya,

Can you send your response in an email to my registered email address regarding my concern and its solution.

Feb 16, 2017

Updated by sunnyshetty77 Hi Priya,

I mean there was a communication issue and couldn't get what your team said over the phone, so please send an email regarding my refund info and its status addressing my concern.

Feb 22, 2017

Updated by sunnyshetty77 I don't understand why you people are so lazy and useless in resolving issues inspite of numerous reminders and calls to your guyz.

Verified Support

Mar 26, 2017

Eureka Forbes Customer Care's response Dear Sunny,

As per the feedback received, I understand your issue has been resolved. Do let me know in case you need any other assistance.

Regards,
Priya