[Resolved] Eureka Forbes — false promises made by the salesperson

Shatakirti P

from Bengaluru, Karnataka

Address:	560076
Website:	www.eurekaforbes.com

Hi,
I purchased a eureka forbes dr. Aquaguard magna nxt on june 17th 2018. I ordered a demo online and the sales representative approached me and promised me two 1 litre aquaguard water bottles. However, once the product was delivered, the sales person never gave a straight answer to the question as to when the bottles will be delivered. The online sales team refuses to take any responsibility over this and i m redirected to local sales etc. None of them are willing to take the complaint. Really pathetic experience with aquaguard and i would suggest anyone against them for the sole reason of pathetic after sales.

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Oct 9, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Aug 11, 2018

Updated by Shatakirti P Order ID : #[protected]
Order Date :[protected]
Employee Code 9106276
Product : Dr. Aquaguard Magna NXT HD RO+UV GWPDDMRUE00000

Verified Support

Aug 13, 2018

Eureka Forbes Customer Care's response Dear Shatakirti,

I will surely help you with your concern. Kindly share your registered contact number and location details here & I’ll get back to you at the earliest.

Regards,
Priya

Verified Support

Aug 20, 2018

Eureka Forbes Customer Care's response Dear Shatakirti,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Sep 03, 2018

Eureka Forbes Customer Care's response Dear Shatakirti,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya