[Resolved] Eureka Forbes — faulty installed product and long repetitive issues | |||
We have bought the eurekaforbes product few months ago. After sometime problem o[censored]nexpectedly increase in tds in water output started coming in. Multiple times regarding same issue were logged to support team of eurekaforbes. Intially they had taken some corrective measures through repairing i guess. Still problem continued. Then after waiting for long time tds controller was changed. Still suddenly tds reached beyond 600 tds (It should be within range of 100 to 150). And now again they want to try by introducing some valve without giving the guarantee that it would solve the problem once for all. So much money, time, energy just literally wasted and no concrete output. Request your intervention at earliest. I will share the email correspondence. Thanks & regards, Nirav parekh [protected] Was this information helpful? | |||
Feb 14, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 12, 2017 Eureka Forbes Customer Care's response Dear Nirav, I've shared your concern along with your details with my service team in Gandhinagar. Be assured, they'll get in touch with you soon to rectify the issue in your product. Regards, Anita Verified Support Jan 11, 2018 Eureka Forbes Customer Care's response Dear Nirav, I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice day! Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Dear Eurekaforbes Team,
Your service team at Gandhinagar has contacted me multiple times in the past. Despite of the fact that issue was the same, everytime they would be coming up with some alternative solutions. Even after changing whole TDS controller issue did not resolve. Now they want to introduce some new valve. And height of the issue is even after changing this valve, your so called technical team along with company's management are not sure whether this move of introducing new valve will permanently resolve the issue as they had never confimed me over the email about this although i agreed to cooperate them with the condition that if after changing valve same problem persists they would have to bear the cost of new machine and losses incurred to me till time in form of time, money(Water bottles from local market & energy). But surprisingly they never confirmed this over the email.
I want to tell your company that i am not the object or a trial R&D instrument wherein your company keep on trying something with "Trial & Error" method. Please send me your company's top escalation email id and i will share the trails of email i had to undergone and ticket logs.
Please understand the severity of issue and help to do following:
Either change the product.
Or Give my money back.
Now no more interested in any 3rd option which i gave to your technical guys till few days ago.
Thanks for your understanding.
Best Regards,
Nirav Parekh