[Resolved]  Eureka Forbes — faulty machine get & not process refund after surrender of machine

Address:	411038
Website:	www.eurekaforbes.com/escalate-service-request

Hi, i purchase the dr. Magr0+uvoriga 16.06.2017 as rent a gurd eureka forbes scheme pay the quartly amount 2100/- paying rs.3500/- at starting.
Machine was working till 30.07.2017 from installtion on 23.06.2017. At 31.07.2017 machine not working at lodge complaint on 31.07.2017 techinician come on 04.08.2017 check and say the machine have sensor problem, machine not repaired you get new machine. After lot of followup get the machine on 22.08.2017 and installed on 23.08.2017 machine worked only 1 day then i again lodge the complaint sr. Technicain come check say (Mr. Makarand -[protected]) again say the machine not repairable. You get the new machine again. But as 03.09.2017 say the machine repalce one time only. I call sales person mr. Pawan [protected] say you surrender the machine you get your full amount refund rs.3500/-. Mr pawan picked the machine on 05.09.2017 but till date refund not credited. And start story here the deposted the my pdc cheq 2100/- as i give 2100x 7 each quarter deposited. I stoped the cheq thats why amount not debited. And daily recovery agent l call & mail for payment for product already surrender.
Today when i call the sales person they say aur 15 din lagenge aproval nahi mila.

1) machine not working thats why i surrender.
2) why eureka forbes not repaired the product after lot of follow up.
3) after surrender of machine pdc cheq hits on my account bank charge
Me.
4) how much time require for process of my refund.

Sales order number: [protected], customer code: [protected]

Please do the needful. Process my refund as earliest.
Regards
Pradip laigude

Cont-[protected]/[protected]