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Eureka Forbes

[Resolved]  Eureka Forbes — fraud service charges

Address:600017

To
Eureka forbes
T nagar branch chennai

We have requested for filter change and they sent a guy to change filter. It worked only one day and the person doesn't know how to fix it. When called to come back to fix the mess, he doesn't come. When we called the office, they are not taking responsibility and asking to pay more for service again. This is fraudulent service charges and poor customer support. Don't buy ro water from eureka forbes ever.

Fraud people!!! Beware!!!
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Oct 21, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2017
Eureka Forbes Customer Care's response Dear Hari,

Request you to share your registered contact number/customer ID. I’ll have my team look into it at the earliest.

Regards,
Anita
Verified Support
Sep 20, 2017
Eureka Forbes Customer Care's response Dear Hari,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita
Sep 20, 2017
Updated by Hari108 Dear Anita,

Thank you for the prompt action. Our concern has been addressed but I regret to say that the customer support guy handling service request in this branch has been very rude and impolite with us over phone calls. He hardly has any customer servicing skill. He will shoe away any valuable customers for sure. One customer dissatisfied is a 100 customers lost. So please advise and take care of them in this branch to make sure they behave properly with the customers.

Thanks,
Hari
Oct 02, 2017
Updated by Hari108 Dear Anita,
The issue is recurring now again within 10 days. The service personnel who addressed the issue didn't even open the machine. He just said it is some air lock problem and just pushed the water in pipe outlet to make it work but the actual problem is something else in the workmanship. These guys don't know what they are doing, please re-open this issue or send some other people from a different branch to fix it. This kind of service is unacceptable. We paid full charge for the filter spares for about Rs 4000 and the service charge of about Rs 400-500 but in return the machine is just isn't working anymore and no water supply at home. This is extremely bad for the reputation of Eureka Forbes.

Please take necessary actions immediately. We will never ever buy or recommend aquaguard RO filter water products having had this experience.

Sincerely,
Hari
Complaint comments 
2 Comments

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Comments

Dear Anita,

Thank you for the quick response. The service request numbers are

1. [protected] dated: 02 Sep 2017
2. [protected] dated: 07 Sep 2017
3. [protected] dated: 16 Sep 2017

This has been the worst service ever. We have paid Rs, 3550 for spares and Rs, 430 for labour charges. The customer support people are asking for service charges again when we called today to fix the mess they have done in the recent service dated 08 Sep 2017. There is no water flowing in the RO water at home since yesterday. We need immediate action to be taken by the service people to address the issue and don't want to hear any stories from them.

Address:
Eureka Forbes ltd
88 block C D5 Level IV
Anmol palani, G.N. Chetty road,
T.Nagar, Chennai, Tamil Nadu - 600017

Anan Aqua: [protected], 26266626
Reply
Eureka Forbes Customer Care's response, Sep 18, 2017
Verified Support
Dear Hari,

Thank you for sharing your details. My team from Chennai will get in touch with you at the earliest to do the needful.

Regards,
Anita
Hari108's [Complaint's author] reply, Apr 5, 2018
This was simply an eye-wash. No real support. Do not buy any eureka Forbes items from this particular dealer who doesn’t know how to handle customers patiently and properly.
Sir. I have not received service from ur company in warranty..i have csll many Times..but no service is given too me...
Now i will not sugest any one abut ur company produt it very good service from kent ro ... ur company has given me very bad experience...they registerd but never given me service .
Reply
Eureka Forbes Customer Care's response, Sep 18, 2017
Verified Support
Dear Avinash,

Request you to share your registered contact number/customer ID, so that my team can get in touch with you for further assistance.

Regards,
Anita

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