[Resolved]  Eureka Forbes — free service, dirty water and an unresponsive service network

Address:	600020
Website:	www.eurekaforbes.com

I have a water purifier for which i keep renewing my amc, the latest being one on the 27th may 2017, vide their receipt no 27986518. On 15th september we received a call from a representative of eureka forbes stating that there was a service due. The representative came over and insisted on replacing a 'candle' at a cost. When i stated that the same was done at the time of amc renewal he insisted that the same was mandatory. I accepted and requested my mother who was the only person at home at the time to allow the same to be carried out.in 20 minutes my mother called me back stating that the representative had left and that the purifier was not working. I called the gentleman and requested him to look at the problem. He came back, looked at it and called in another colleague of his. The second gentleman looked at the problem and stated that a pump was faulty. When i mentioned that it was working just fine before the 'service' i was given an assurance that this would be replaced in 2 days. It's been 6 days since this happened and i still don't have a resolution despite multiple calls. The service provider does not even know if i have a valid amc as my water purifier is registered as out of warranty. Posting this here as the ceo has chosen not to have his email id out in public domain. I do empathise with him because it's probably prudent to do so when you're representing an organisation which is fraught with lackadaisy.