[Resolved]  Eureka Forbes — full service not provided for aquaguard amc purchase

I had purchased aquaguard amc for enhance ro+uv-12 mth comp amc on[protected].

As per the their terms and conditions here : https://www.eurekaforbes.com/terms-and-conditions-for-amc-purchase

I was supposed to get free replacement for pre-filter, but that has not been done. I have sent mails and called customer care many times. But they deny any such terms as part of amc, which is clearly not the case as per their website.
The contract also mentions in point 2 that is covers replacement of worn-out/exhausted parts, including ultra violet lamp with new/rectified spares for all products/attachments. But when i asked for this, they didn't even respond for this. The service technician didn't check for the condition of the uv lamp.
After paying so much for the amc, they are not providing as promised.

I want to be able to get replacement of parts and service as per their amc contract.

Please help with get this resolved.

My mobile number is [protected].