[Resolved]  Eureka Forbes — genius model water purifier

Address:Allahabad, Uttar Pradesh, 211002

I have made one service request no.-[protected] on 27-07-17 on toll free no - [protected]. This complaint allotted to mr. Raj kumar. Without attending complaint he had filled false feedback in the system and i received a sms that my complaint has been completed. Again i made a request no.-[protected] on 01-08-17 and this time also it is allotted to same technician. After regular chasing this has been attended on 09-08-17. On 17-08-17 machine suddenly stopped working and service led illuminated. Again i contacted euro-helpline on 18-08-17 and recd. Service request no-[protected] and customer id-[protected]. Same technician visited on 19-08-17 but not able to resolve. On 21-08-17 he changed pcb but machine was functioning properly and it was giving very high tds water (More than 350) whereas supplied water consist less than 500 tds. This problem i advised to mr. Raj kumar, he told that he has advised this issue to center in-charge. He will send some senior technician to resolve this. After waiting of 2-3 days i again contacted helpline, assurance was given that problem will be resolved till tomorrow. I have contacted 4-5 times but till date no body turned up. Still my machine not repaired. Pl. See.
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Aug 31, 2017
Complaint marked as Resolved 
nothing happened, machine still not repaired . Allahabad service center In charge Mr. Nikhilesh Kesharwani contacted me on 29-08-17 through mobile no -933550304.He assured me that someone will visit today or tomorrow but no one has visited till date.
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2017
Eureka Forbes Customer Care's response
Dear Rajesh,

I have informed my team in Allahabad about this. They will get in touch with you at the earliest to fix the issue in your product.

Regards,
Priya
Aug 31, 2017
Updated by rajeshirts
on 29-08-17 Allahabad center In-charge Mr Nikhilesh Kesharwani contacted me through mobile no-[protected].

he assured me that senior technician will surely reach same day or next day but till this time no one had contacted or visited.Pl. see the matter, it's already too late.machine is closed since 17-08-17.
Sep 04, 2017
Updated by rajeshirts
Some one contacted me on my mob. no-[protected] from Lucknow through fixed line no-[protected] on 01-09-17 at 13:07 hrs.she asked whether my complaint got attended or not ? I informed that no one has visited or attended till date. She assured that some one will attend immediately.surprisingly no has turned up till date.Now I am getting frustrated and thinking to approach consumer forum.
Sep 04, 2017
Updated by rajeshirts
My complaint was lodged on 18-08-17 and it is still open or unresolved.I have also not received any massage (false or true) regarding completion of my complaint as was done in earlier complaint.I am astonished that such a big, reputed and old company does have any system of long pending complaint monitoring or not ?Water vending machine is very essential part for daily needs.one can easily understand problems being faced when machine is not working since last 18 days.I think eureka forbes's whole effort are on sales not after sales service.
Complaint comments 

Comments

Out put water from eurekha forbes giving bad smell.Technicians advised to change filter catrides twice in a year cost me rs.9500/-, but smell continues.Company passing the time with out any innovative solution.complained many times and no solution except advice for change of filters costing me and benifit to company

g c mouli
Eureka Forbes Customer Care's response, Aug 30, 2017
Verified Support
Dear Mr. Mouli,

I'll have this checked at the earliest. Request you to share your registered contact number/customer ID so that my team can get in touch with you.

Regards,
Anita

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