Eureka Forbes — Home Security System - No proper installation

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have an alert system in the home security where we will get alerts to email during motion/tampering. Only by hearing this, I have ordered this eureka forbes security system for my home as this feature is not available in other competitors though it was costly.

Initially, the service person told me that they can enable the alerts only if we have television. So, after a week I bought a television and I tried calling the installation person and sales to visit and do the required setup. Even after multiple follow ups they never turned back and in the month of April i have placed a complaint with eureka forbes customer care. Even after multiple follow ups with customer care and their feedback team I never got an update. So far, I have repeated my issues to your feedback team more than 30 times and I will get the same response from the other side saying that they will arrange for a service person and sorry for the inconvenience caused stories.

Only on August 1st week after 5 months I got a service person to do the setup and he informed me that the alert system is currently not working due to security issues. If this is not working, why was I cheated by your sales team and I have taken this such a costly security home by hearing this feature.

I have been cheated by the sales and installation team and I have been waiting for more than 5 months to do the setup. I was mentally harassed by them by making me wait for more than 5 months to do the setup without providing the actual feature which was explained. Now, they are not even responding to my calls and i was told that Eureka has closed this home security system division now.

Kindly arrange for a refund and i am really frustrated with this Eureka Forbes team.

Please do the needful

My Contact No. [protected]
Invoice copy attached