[Resolved]  Eureka Forbes — iclean vacuum cleaner

Address:

411038

Hello,
I had recently bought a vacuum cleaner from eureka forbes. The sales person convinced us to buy a machine named i clean. (Demo of the model we bought was not given). The next day itself the machine turned off abruptly while i was using it on the floor. So i called the sales person and he told me to open the top net and use it. I did the same yet the machine kept of turning off after every 5-6 mins. So i called the customer care and raised a complaint saying i wasn't satisfied with the product. (My complaint no was [protected]). And so as per the one month policy i asked for a refund.
After 3-4 days the technicians arrived and kept on trying to prove us wrong. (He just turned on the machine and set a timer.) while as when i told them to use it on the sofa, the machine turned off within seconds. Yet the service guy was saying the machine is perfectly well. This is not customer service. This is rather opposite of that.
And if this is what i have paid for then it is my kind request that i get the refund. I am not satisfied with the product at all. I don't want such kind of a vacuum cleaner.

The service person told me to call the sales guy. After calling the sales person, he said that the gst will be deducted and the rest amount will be refunded. After couple of days when i called him again he is now asking me to call the service guy. Tell me what to do now. This is not the kind of service i expected. This is too disappointing.