Eureka Forbes — Irresponsible and not taking care of customer complaints

Address:

Bangalore, Karnataka

This is Vamsi from Bangalore, we are using Eureka Forbes UV + Green RO water purifier from past 2.5 yrs and the product is under AMC. But recently i had a problem with the filter and 3 times service personnel came and unable to resolve the issue. Now it's not working completely even we complained about the problem and 3 days completed till now no one attended to resolve the issue, i wonder Eureka Forbes has well trained service personnel or not? customer service is working properly or not ? Even area managers also not responding properly. It's not a racket science just give proper training to the service personnel to whom you are sending to the complained place to resolve the issue. My Complaint No : 83026146. Please respond to the customers calls, and resolve the issues, instead of spending time to expand the new business. I think you know the value of customer satisfaction, once you loose it, never get the reputation.