[Resolved]  Eureka Forbes — issue with dr. aquaguard magna water purifier

Address:Bangalore, Karnataka, 560015

I have procured dr. Aquaguard magna almost 6 months before and still same is under warranty. This is the third time i am raising complain.in last two cases water was overflowing and even after your service engineers visit problem was still not resolved. Today water starts to overflow from bottom and side wall of the container.
I think this is the product issue or manufacturing issue with this particular lot.
After 6 months warranty will be over and i have to run from pillar to post for service with additional service charges.

I request you to change the product immediately with new one or else refund my amount.

Waiting for your early reply.
From,
Pinaki datta
[protected]
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Apr 22, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Eureka Forbes Customer Care's response
Dear Pinaki,

I have asked my team from Bengaluru to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita
Verified Support
Mar 22, 2019
Eureka Forbes Customer Care's response
Dear Pinaki,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Comments

Aquagard water purifier down (Means no RO water ) is not a critical issue for Aquagard. they (Aquagard person) made my system down and did not up till toady ie 4 days and counting.
this is Gurgaon Sector 37C.
No escalation mechanism works here.
request no [protected]
Eureka Forbes Customer Care's response, Mar 22, 2019
Verified Support
Dear Vinay,

Your request has been escalated to my service team in Gurgaon. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 22, 2019
Verified Support
Dear Vinay,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Anita

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