[Resolved] Eureka Forbes — issue with dr. aquaguard magna water purifier | |||
I have procured dr. Aquaguard magna almost 6 months before and still same is under warranty. This is the third time i am raising complain.in last two cases water was overflowing and even after your service engineers visit problem was still not resolved. Today water starts to overflow from bottom and side wall of the container. I think this is the product issue or manufacturing issue with this particular lot. After 6 months warranty will be over and i have to run from pillar to post for service with additional service charges. I request you to change the product immediately with new one or else refund my amount. Waiting for your early reply. From, Pinaki datta [protected] Was this information helpful? | |||
Apr 22, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Mar 20, 2019 Eureka Forbes Customer Care's response Dear Pinaki, I have asked my team from Bengaluru to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile. Regards, Anita Verified Support Mar 22, 2019 Eureka Forbes Customer Care's response Dear Pinaki, I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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this is Gurgaon Sector 37C.
No escalation mechanism works here.
request no [protected]
Your request has been escalated to my service team in Gurgaon. They will get in touch with you at the earliest for further assistance. Request your patience.
Regards,
Anita
As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.
Regards,
Anita