[Resolved]  Eureka Forbes — issues with exchange from ro to classic

Address:	Mumbai City, Maharashtra, 600033
Website:	wwww.eurekaforbes.com

I have been eureka forbes water purifier for the last 10 years.in 2008, i bought reviva ro.in april 2017, when i faced issue with the purifier, i was asked to pay rs.4000/- for filters despite having amc for another 1.1/2 years. As i find ro service becoming costlier year after year, i decided to get that exchanged. I exchanged it with classic. I was assured that the amc of ro will be transferred to the equivalent terms for classic post warranty period and that would be mentioned in the invoice. But till date, i am yet to see anything happening.
Efforts made by me to get this issue addressed:
Customer care: 3 mails, 7 calls (Contacted persons praveen d, vasundhra s, praveen b, asha r, saravanan (I was told he is the supervisor).
Royal enterprises (Franchisee dealer from we exchanged):3 mails, 2 calls to mr. Manikantan and 1 personal visit.
I really wonder if they have any complaint tracking mechanism as i had to repeat the issue to every customer care person again and again.in the last 4 months, even my purchase record was not updated and it still has me as ro user.
I also tried to reach vinath and asha (Escalation level 2 & 3) on the landline numbers given in the website. I doubt if anyone by these names exist. I don't find neither the mail ids nor the mobile numbers for escalation.

As a last chance, i am posting here. If i don't get it resolved, i would go for legal assistance.
Regards,
Venkataraghavan
+91 [protected]