[Resolved] Eureka Forbes — Lack of periodic maintenance services promised in their AMC | |||
Customer code: [protected] I have entered into a 2 year AMC from February 2016 to February 2018 with Eureka Forbes for my Aquasure Smart UV model. Accordingly, a service was due in February 2017, which is still pending. I had called up at their customer care center and after a round of verification of my AMC they provided a service request number [protected] on 11th April 2017 promising service within next 24 hours. Nobody turned up from their side for servicing. A call was again made on 13th and the same sequence followed: verification of customer detail and promise of service - this time on that specific day itself. And yet, they have failed to provide service. I was also shocked to find out today on logging to my account using my registered mobile number at their website that no AMC has been registered against my account!! I find it appalling that a company dealing with drinkable water - the most elementary need of health and hygiene can have such an utter disregard for their clients. Since non-servicing after AMCs may involve health hazard I request Eureka Forbes to do the needful immediately and ensure that the terms of my AMC are respected and ensure timely proper service throughout its tenure. Was this information helpful? | |||
May 19, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 18, 2017 Eureka Forbes Customer Care's response Dear Anindya, I have forwarded your details to my team at Kerala. They will surely service your product at the earliest. Request your cooperation in the meantime. Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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