[Resolved]  Eureka Forbes — Lack of periodic maintenance services promised in their AMC

Address:Thiruvananthapuram, Kerala, 695547

Customer code: [protected]

I have entered into a 2 year AMC from February 2016 to February 2018 with Eureka Forbes for my Aquasure Smart UV model. Accordingly, a service was due in February 2017, which is still pending. I had called up at their customer care center and after a round of verification of my AMC they provided a service request number [protected] on 11th April 2017 promising service within next 24 hours. Nobody turned up from their side for servicing. A call was again made on 13th and the same sequence followed: verification of customer detail and promise of service - this time on that specific day itself. And yet, they have failed to provide service.

I was also shocked to find out today on logging to my account using my registered mobile number at their website that no AMC has been registered against my account!! I find it appalling that a company dealing with drinkable water - the most elementary need of health and hygiene can have such an utter disregard for their clients. Since non-servicing after AMCs may involve health hazard I request Eureka Forbes to do the needful immediately and ensure that the terms of my AMC are respected and ensure timely proper service throughout its tenure.
Was this information helpful?
No (0)
Yes (0)
May 19, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2017
Eureka Forbes Customer Care's response
Dear Anindya,

I have forwarded your details to my team at Kerala. They will surely service your product at the earliest. Request your cooperation in the meantime.

Regards,
Anita
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7747
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information