[Resolved]  Eureka Forbes — leakage from new water purifier

Address:New Delhi, Delhi, 110059
Website:eurekaforbes.com

This is wid reference to our service request no [protected]. We bought dr aquaguard magna just 3 months back n now its tank is leaking. The serviceman who visited was not able to resolve d problem. Inspite of a long "paid"discussion (Repeated phone holds as customer care ppl had no idea who visited, wen... Instead asked us d name of serviceman# n we were d ones who paid for d call) wid customer care executive yesterday n his affirmation that d problem wil b resolved by today 12pm nobody has yet visited. Such an irresponsible behavior is not expected frm a company like eukera forbes. If this is d status in 3 months... Wat is d reliability for future??? Look into the matter urgently or replace d machine. Plz dont make fool of customers.
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Aug 26, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2017
Eureka Forbes Customer Care's response
Dear Diwanshu,

I have shared your concern with my team in Delhi. Be assured, they shall get in touch with you as soon as possible.

Regards,
Anita
Jul 24, 2017
Updated by Diwanshu Puri
Waiting for your team response..very bad experience ...Till yet there is no response from your ppl side..there is continously leakage...all kichen messed up with your Company product.. I ll never suggest anybody to purchase your so called Dr.Aquaguard or Eureka Forbes product in Future.
Thanks..
Verified Support
Jul 25, 2017
Eureka Forbes Customer Care's response
Dear Diwanshu,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita
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