Dear Sir/Madam,
My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated Eureka forbes company for last 12 years now and I consider myself as a loyal customer of this Company. At first I used Classic model aquaguard water purifier. but on 14/9/2019, I purchased new Reviva RO+UV (Active Copper). The machine running smoothly. After warranty period I had done AMC on 24.09.2020 for one year. After completion of one year AMC again I had been done AMC on 06.09.2021. Suddenly (Under AMC Period) on 05.01.2022, I noticed that a water leakage from my aquaguard. Accordingly I reported to the Customer Care Service and they send their Service Engineer. Accordingly service Engineer checking my product and told me water pump is damaged and he told that the new pump will be installed. But the next day he installed an old and repairable water pump. I asked him why he installed old and repairable pump, but he could not respond, then I told to Incharge of Durgapur Service Centre Mr. Dhananjoy Dutta. He said to me that only he provided old and repairable water pump. Is this justice? Myself paid AMC charges for Rs. 5100/- for avoiding disturbances not for an old repairable replaced product. Mr. Dhananjoy Dutta talking rudely and also misbehave with me. Durgapur Servicing Centre ( Eureka Forbes Ltd) Cheated and fraud me. Kindly do something for providing me the new water pump for my new Reviva.
Hope, you will kind enough to extend your hands of co-operation in this regard for which I shall grateful to you.
Yours faithfully,
Arun Sanyal
Durgapur
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