[Resolved] Eureka Forbes — magna ro hd product complaint not resolved

Sachin_85

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600044

On 28th sept we logged a complaint with customer care on our product dr aquaguard - magna ro hd. The product is in company amc. P. Inc. No - [protected]. Order no[protected]. 3 months back the service technician came for seevicing the product, we had updated them saying the tap is partially broken and needs to be changed. Till now they have not changed it. Now it is completely broken also that there is air lock in the product because of which the water flow is not happening in the product, we are buying water from outside for drinking and food making.
Even after multiple complaints with the customee care there are not responding to the complaint.

This is pathetic service. Seems like they dont care at all about customers. Please fix at the earliest as there are critically ill aged people at home for whom only i got the product and i cant keep affording to buy water from outside.

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Oct 13, 2017

Complaint marked as Resolved

The Eureka Forves team technician came, resolved the complaint. He claimed that the Eureka Forves customer care did not provide details of the complaint and hence there was some misunderstanding. Would appreciate of customer care responds on time rather than makong ua get frustrated and posting consumer complaints here. Thank you Consumer Complaints team for your ever prompt response and support!

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2017

Eureka Forbes Customer Care's response Dear Customer,

Please share your registered contact number/customer ID here. I'll have my team connect with you for further assistance.

Regards,
Anita

Oct 08, 2017

Updated by Sachin_85 Dear Team,

Thank you for your response! Eureka Forbes customer care has called but stil there is resolution or technician visit confirmation. They are not even having our latest water purifier information and nobody has visited our home for inspection.

Please help further