[Resolved]  Eureka Forbes — money is not refunded after product return from last 2 month

Address:

412101

Hi, we purchased eurekaforbes "dr. Aquaguard magna nxt hd uv" water purifier online on 12-aug-2017 with customer id: [protected]. After placing multiple calls, then we received the product on 23-aug-2017 and installation also takes 4 days, received faulty machine.
So we placed a return request on 28-aug-2017 with reference number 12222. Again, we placed multiple calls and product was picked up by their authorized courier guy on 22-sept-2017. Till now our money is not refunded. They are redirecting us through multiple call centres. No one is providing the correct information and there is no concerned manager/authority to escalate the issue. For the past 52 days we are struggling with this product by placing multiple calls and wasting our money as the numbers are not toll free. Our money is held up there. But it has become a big headache for me. Kindly get our money refunded asap.