[Resolved] Eureka Forbes — new product eureka forbes enhance ro+ product is faulty within 15 days of installation and makes knocking sound and does not work

sourav2348

Address:	Mumbai City, Maharashtra
Website:	www.eurekaforbes.com

This was regarding the installation purchase of eureka forbes aquaguard enhance ro+ at vasant corporation north usman road chennai for Rs 13000 which was hard earned money on 7- June-2018 after taking half day leave from work(worst experience) and installation was made at pudupakkam on 23-June-2018 by vairam home care adambakkam velachary. Today morning(07-July-2018) onwards, I started receiving knocking sound from the product and it does not work any more.
I had immediately checked for tap outlet and water was flowing properly and then tried to troubleshoot the product using the user guide but non of them worked. I had bought with virtue of good faith on eureka products as I had purchased 2 other aqua purifier previously at different locations. It was unfortunate that I had invited trouble for myself by buying this product as in 15 days of installation of the product, I started receiving trouble and most important point to communicate was that I was not happy with the service provided by your franchise during installation.
Even though, the product is in warranty period for duration of 1year, I suspect that it will work for one year or not. Please send your company representative for repair not franchise.
Advise to Eureka Forbes, please take efforts in serving your customer better and resolve the issue at the earliest.

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Jul 26, 2018

Complaint marked as Resolved

Finally Eureka Forbes managed to resolve the issue without replacing the product. Dear all, Please make sure that you check the water pressure at your building while installing the product. Thanks to eureka forbes for your support and services

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2018

Eureka Forbes Customer Care's response Dear Sourav,

I have responded to your concern via Facebook and shall take it forward from there. Appreciate your support in the meantime.

Regards,
Anita

Jul 13, 2018

Updated by sourav2348 I have raised a new complaint at aquaguard-enhance-ro-c2016522

As pump is faulty I would request for replacement of the product and to add on the installation was not done properly hence please send appropriate person to fit the remaining two screws as shown in below screenshot

Service request number is [protected]

Jul 13, 2018

Updated by sourav2348 Please resolve the issue by today as it is 7th day.

Jul 13, 2018

Updated by sourav2348 As engineer visited the premises, he checked the equipment and concluded that the pump in the equipment is faulty. But as you can see that it is hardly one month the equipment has been purchased and less than 15 days of installing it, that I started getting major problem in the equipment. It is an brought to your notice to change the equipment under the warranty as I do not to be troubled further for this ro purifier. Please take immediate action at your end as we cannot stay without water for long duration, moreover the purpose for purchasing the equipment is not fulfilled.
I am attaching the photograph of carelessness of your franchise in the initial installation of equipment in my premise, the entire equipment is hanging on 2 screws and remaining 2 screws were not fit on the wall(hence equipment is hanging on just 2 screws, it may fall down anytime).Please kindly take appropriate measures in re-installation and replacement of the machine. I hope that matter should be resolved by today.

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Comments

Anand HL

from Bengaluru, Karnataka

I had purchased Dr Aquaguard One year back and yesterday got a call to change the candel and to close the AMC and it is costing 5K/Yeas. This is insane and no one will inform at the time of Purchase

Eureka Forbes Customer Care's response, Jul 16, 2018

Verified Support

Dear Anand,

Kindly share your registered contact number/customer ID here. It will help me assist you accordingly.

Regards,
Priya

Eureka Forbes Customer Care's response, Aug 1, 2018

Verified Support

Dear Anand,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya