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[Resolved]  Eureka Forbes — new product installation is delayed again and again.

I have ordered Eureka Forbes Water Purifier from Tata Cliq. (Order No:[protected] Product delivery was already delayed by Tata Cliq than what was committed. But even after the delivery, product installation is not happening yet. (Service request No: [protected])

Have been calling Eureka Forbes from last 3 days. After spending a lot of time with Customer care team every day, they have been scheduling the installation and sharing technician contact details every day; just for me to realise that contact number is not valid (every time) and technician never visits the place for installation. Tried calling back again and then customer care representative doesn't have access to any information. They will also not share contact details of service centre!

When I researched on various other platforms (eg. Flipkart and Amazon) for the same product, I came to know that it is the same problem that every user is facing. After sales service of Eureka Forbes has been too pathetic for all the users. I really regret now for choosing Eureka Forbes without doing some research.
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Complaint marked as Resolved Jun 12, 2019

Complaint Status


[Apr 30, 2019] Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Eureka Forbes Customer Care's response May 11, 2019 Dear Yash,

I've responded to your concern via Facebook & shall take it forward from there.

Regards,
Anita
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    Eureka Forbes
    Customer Care Service
    Customer satisfaction rating
    72%
    Complaints
    5923
    Pending
    524
    Resolved
    3897
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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