[Resolved]  Eureka Forbes — no change of water filter under amc

Address:

New Delhi, Delhi, 110021

On 23/8/17, i raised a service request (No. [protected]) for change of all filters covered under my amc for my geneus water filter. The request was assigned to mr. R k kaul the same day. Mr kaul showed up next day at the premise without 2 of the 5 filters that needed to be changed. He further suggested that i renew my amc through him.
I suggested that i will consider renewing only once my request for change of filters was completed. Mr kaul left the premises upon promising the change of remaining 2 filters within 2 days. The same was mentioned on the receipt.
On 24/8/17, i received an sms telling me my service request was completed. I immediately raised an escalation on phone, but no action was taken.
I filed a fresh complaint (No. [protected]) on 04/09/17 regarding this issue. On 05/09/17, the same mr kaul was assigned my request. There was no action on it for 9 days.
On 14/09/17, i received an sms at 17:08 that the request had been re-assigned to a mr. Rohit now. Within 10 hrs, at 3am, i received an sms telling me that service request no. [protected] had been completed, even though no-one showed up for it.
Please suggest an explanation for this unsatisfactory and unacceptable behavior on the part of eureka forbes, mr kaul and mr. Rohit.
Please also suggest why i would ever consider buying or recommending eureka forbes to anyone, when the service is an integral part of the functioning of the water filter, and the company chooses to neglect it.
I would also like to point out the aggressiveness of mr. Kaul in pushing the renewal of the amc on 24/8/17.
Please assign someone more responsible this time, and take care of this request on an immediate basis.