[Resolved]  Eureka Forbes — no resolution of any complaint

Address:

462001

Hi team,

My name is sagar dubey and my customer code is : [protected] i have bought dr aquagard classic plus and since then i am facing a lot of problems well from ware should i start of let's start from problem 1

1:- wrong information by sales executive mr aalam he told me that this model also comes with a booster pump but the reality is it doesn't you guys have another model and now after i am feeling cheated as my requirement was for a booster pump model

2 :- delay in refund by mr aalam i gave him an advance of rs 1000 but later on he told me about the online offer so i booked the machine online and paid for the same but mr aalam committed to return my advance within next 24 hrs and as normal with eureka fobes employees he didn't and after calling him several times and waiting for 5-6 day i finally got my refund i mean what kind of company is this where the customer has to follow up for each and every thing

3:- no resolution of complaints this is by far the worst experience of my life i have made complain several times to eureka fobes executive, installation executive and even to your customer support and got no response from anyone so far my service request no. Is [protected] and [protected]. I was given an sla of 2 working days and after the sla crossed i got a call from faizan and he told me that just now he got my complaint and i should go and get a photo state of my bill and then call him and after that he will visit now you guys tell me should i stop all my work and go to my home and get the bill photo copy is this the only work left in my life why was this not communicated to me when i logged the complain

Well there are so many issues in just 10 days of purchasing your product and i can't take this # any more so i request you guys to kindly help in refund

Regards

Sagar dubey

[protected]