[Resolved] Eureka Forbes — No service received for "service contract" of rs.4080 for my crystal uv water purifier

Guruprasad Barge

from Nagar, Rajasthan

Address:

416115

Hi,

I had purchase "Eureka Forbes Aquasure Crystal UV Water Purifier" in 2014.
Also taken "Service Contract" of Rs.4080 on 23-Nov-2014 for the service period of 23-Nov-2014 to 23-Nov-2017.
But I haven't received any service till date.
I had raised multiple requests but no response from "Eureka Forbes" service center.

Ichalkaranji(Dist. - Kolhapur Maharashtra)Local Eureka Forbes Service Vendor not responding to calls.
He keeps telling that he recently has taken Service Center from some other Vendor and don't have data regarding Customers and their models.

Till date, I haven't received any job card record from "Eureka Forbes" for "Contract Service" I purchased for Rs.4080. Even Service Vendor not having any data for this.
It's so much unprofessional and careless response from Eureka Forbes.

Complaint no. is [protected].
Request number is [protected].
Request number is ''[protected]''.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jul 8, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Eureka Forbes Customer Care's response Dear Guruprasad,

I have shared your concern with my team at Kolhapur. They will connect with you soon to service your product.

Regards,
Anita

Verified Support

Jun 07, 2017

Eureka Forbes Customer Care's response Dear Guruprasad,

I have received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice evening ahead!

Regards,
Anita