[Resolved]  Eureka Forbes — non-activation of service contract even after 3 months

Address:Alappuzha, Kerala, 690103

I'd opted to take service contract for my aqua guard nova gold water purifier and entrusted the amount with the service agent who visited my site on aug 2018. Due to bad weather he was unable to complete the service set-up on the same day and he left committing to come back next day along with a spare part which he needs to collect from his ho. Since then he has been absconding and im unable to reach him nor his superiors at his office.
Even the ag area manager was non responsive inspite of multiple calls and multiple follow ups. Such a pathetic state of service which is deteriorating as every passing year. The agents & local service center are keen on collecting the money upfront and then they revert based on their whims & fancies
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Jan 3, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2018
Eureka Forbes Customer Care's response
Dear Customer,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Anita
Nov 27, 2018
Updated by v_e_v
Anitha

Pls. share the contact details of your Mavelikara agent to touch base.

T & R

Vinod Eapen.
Verified Support
Dec 03, 2018
Eureka Forbes Customer Care's response
Dear Customer,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita
Mar 31, 2019
Updated by v_e_v
Dear Anitha

With ref. to the complaint launched earlier, the team had come and resolved it temporarily and were supposed to revert back since few spares were not available and still not yet reverted. Also, they r not picking mobile calls since long. I was out of station there after and I need this to be fixed. Pls. ask the concerned team members to contact me ASAP.

T & R

Vinod Eapen
Complaint comments 

Comments

Anitha

Thank you for your response.

My registered no. for the contract was [protected]. Currently Im out of station and will be back home in Kerala on Wednesday, 28 Nov 2018. So pls. ask the Technician to call me on Wednesday to fix an appointment for Thursday-Saturday any time. Also, email me on [protected]@rediffmail.com for any update.

Pls. ensure its done during Thursday-Saturday time period itself as Im being waiting for this endlessly.
Eureka Forbes Customer Care's response, Nov 26, 2018
Verified Support
Dear Customer,

Thank you for sharing your contact number. I've raised your request with my team in Mavelikkara. They will surely connect with you at the earliest to service your unit.

Regards,
Anita

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