[Resolved] Eureka Forbes — non cooperative attitude of customer care

Premendra Anupam

from Ranchi, Jharkhand

Address:

CHESSHAIR HOME ROAD, Ranchi, Jharkhand, 834009

I have one aqua guard and under amc till 2020.last night i tried to lodge my request in the toll free number that my aquguard is not working. they had given me one mobile number to contact. On doing phone in that number i was told to ring beetween 8 am to 8pm.Today whwn i have tried to register my problem several times they get to call me no [protected] and when i call inthat number they said me to ring in [protected]. Finally i was not able to register my problem and this is so unfortunate to me. i never forget this bad experience .
Premendra kumar anupam
[protected]

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Apr 21, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Mar 14, 2019

Updated by Premendra Anupam I have one aqua guard and under amc till 2020.last night i tried to lodge my request in the toll free number that my aquguard is not working. they had given me one mobile number to contact. On doing phone in that number i was told to ring beetween 8 am to 8pm.Today whwn i have tried to register my problem several times they get to call me no [protected] and when i call inthat number they said me to ring in [protected]. Finally i was not able to register my problem and this is so unfortunate to me. i never forget this bad experience .
Premendra kumar anupam
[protected]

Verified Support

Mar 19, 2019

Eureka Forbes Customer Care's response Dear Premendra,

My team in Ranchi has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same.

Regards,
Anita

Verified Support

Mar 20, 2019

Eureka Forbes Customer Care's response Dear Premendra,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Anita