[Resolved] Eureka Forbes — non receipt of candle for aquasure amrit kitanu magnet water filter

Chakraberty

from Pune, Maharashtra

Address:

Kolkata, West Bengal, 700053

The filter for aquasure amrit kitanu magnet water filter was due in june, 2018. I called the service provider under whom my amc exists but was told that the candle was not available. It will be available only after 20 days. I told him that he knew that the candle needed replacement as it was written by him in the service card last december, 2017. However i am still to get the new candle.

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Aug 27, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Customer,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Anita

Verified Support

Jul 25, 2018

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

Jul 26, 2018

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita