| Address: | UTTARAYAN Barrackpur Road, Kolkata, West Bengal, 700126 |
On[protected] i renewed my amc for 3 years for my water purifier (Model: total gold nova) and the block and candle were changed on[protected]. This year the annual service date should have fallen due in june. But your sms dated 29 may ’19 informed me that the servicing is due in july instead of june.
Till[protected], no technician turned up for servicing, nor did i receive any call in this regard.
So, on[protected] i rang up at[protected], which is not a toll-free number, from two of my mobile numbers with the facility of low-rate / unlimited calls. Surprisingly, the calls were not responded. Then as i rang up from my registered mobile the call was answered, but the attending lady forced me to answer to her queries like my name, address, email no., registered mobile nos,, purifier model name etc. All this seemed to be unwanted as i called from my registered mobile. Finally, she said a technician would visit my house shortly.
This prolonged call resulted in a charge of rs. 9.88 to me
This leads me to believe that:
1. You have deliberately blocked the mobile numbers with free / low-rate calls
2. You have trained your customer care staffs to somehow prolong the talk-time costing much
3. You must have some arrangement with the concerned mobile service provider who might share a part of the revenue earned in this process
4. This is the only reason why a company of your standing is not maintaining a toll-free number
5. This is certainly an unscrupulous practice deserving an immediate stop to it.
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