Eureka Forbes — not abiding with eureka forbes service contract

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India

. I had a 2 years ro service contract with your company with details as below :-

1. Customer code : [protected]
2. Valid from / to : 25/06/19 to 24/06/21
3. Contract receipt number : 831
4. Amount paid : 8000 rs. /-

Last month my ro service was scheduled but none of your service partner contacted me even when there was no lockdown. When i contacted them personally they told me that this agency from which i got the service contract is no longer linked with eureka forbes and some other agency has been assigned by eureka forbes to carry out their operations. However, that new agency has not yet contacted me till now.

I just want to know what type of service is this. At the time of signing the contract i was promised the best service experience but is the service experience you promised. My 8000 rupees are in vain as i don’t know whom to contact and how to contact. I am facing mental stress and harassment because of all this nuisance.