[Resolved] Eureka Forbes — not following amc & careless service attitude

Bisu Banerjee

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I made my 1st amc vide receipt no:27866623 dated 26.05.17, but i got my few filter part changed (Post filter candle, hd filter & hccb) only on 25.11.17-that is after delay of six month. After this visit my filter is overflowing continuously. Cut-off switch not working & even after switching off the machine, water is flowing out-till now none reported to solve."
-why not my amc will began from 25.11.2017?
- what about other replaceable part (Mineral, biotron and membrane.)
-how to get prompt service? After all it is the question of pure drinking water for the sack of which invested ur best product (Dr meghna ro +uv)
As u claim your self as"doctor of water"-our expectation to get a quick response to provide pure drinking water.
Customer id: [protected]

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Dec 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Eureka Forbes Customer Care's response Dear Bisu,

I've escalated your concern to my team in Bandra. Be assured, they'll connect with you soon to service your product.

Regards,
Priya

Dec 04, 2017

Updated by Bisu Banerjee I am sorry to inform you that my problem is yet to solve and i am getting contaminated water from my so called "Doctor of water", Meghna, RO+UV. Some one attended my complain on 30.11.17 but could not rectify the problem. The technician also requested not lodge any complain as he will rectify the problem with proper spare. Then I made a call to the area manager on 01.12.17 and he assured for early visit as soon as adaptor( the spare in this case) is available.
But a company like Eureka forbes being unable to arrange spare at the heart of the Mumbai and keeping me waiting & my other two below concern was not addressed
-why not my AMC will resume from 25.11.2017?
- what about other replaceable part (Mineral, biotron and membrane.)?